1. Acceptance of Terms

By accessing or using Fastlane Hub (the "Service"), operated by Vision Media ("we", "us", "our"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Vision Media. By creating an account, subscribing to a plan, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (below).

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Service Description

Fastlane Hub is a software-as-a-service (SaaS) platform designed for sales teams and professionals. The Service provides:

• Power Dialing — Sequential outbound calling with automated dialing workflows
• Parallel Dialing — Simultaneous multi-line dialing to maximize live conversations
• Call Analytics & Reporting — Comprehensive dashboards with call metrics, connect rates, conversation analytics, and performance tracking
• CRM Integrations — Native integrations with major CRMs including HubSpot, Salesforce, Pipedrive, Attio, and others
• ABM Ad Audiences — Push contact lists as custom audiences to Meta Ads, LinkedIn Ads, Google Ads, and Reddit Ads for account-based marketing retargeting
• AI Transcription & Call Scoring — Automatic call transcription with AI-powered scoring, coaching insights, and outcome analysis
• Built-in CRM — Pipeline management with Kanban and table views, custom columns, and deal tracking
• Contact Management — Import, organize, and enrich contact lists from multiple sources
• Sales Floor — Virtual sales floor for team collaboration with real-time presence, leaderboards, and listen-in capabilities
• Anti-Spam & Phone Management — Caller ID rotation, spam monitoring, and phone number management

The Service is provided via a web-based application accessible at fastlane-hub.com and related domains. We reserve the right to modify, improve, or discontinue features of the Service at any time.

3. Account & Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to:

• Provide truthful and accurate registration information
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security and confidentiality of your login credentials
• Not share your account credentials with any third party
• Immediately notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used in violation of these Terms, or are inactive for an extended period.

Each account is associated with a team. Team administrators are responsible for managing team members, roles, and permissions within their organization.

4. Subscription & Billing

Fastlane Hub offers the following monthly subscription plans:

Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You will be charged the applicable subscription fee at the beginning of each billing period.

Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information on our servers. By providing payment information, you authorize us to charge your payment method for the applicable subscription fees.

Refunds

No refunds are issued for partial months of service. If you cancel your subscription, you will retain access to the Service through the end of your current billing period.

Price Changes

We may change our subscription prices with at least 30 days' prior written notice via email. Continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Engage in harassment — Use the Service to harass, threaten, intimidate, or abuse any person
• Make illegal calls — Place calls that violate any applicable federal, state, local, or international law or regulation
• Circumvent anti-spam measures — Attempt to bypass, disable, or interfere with any anti-spam, caller ID, or call-blocking technologies
• Resell the Service — Resell, sublicense, or redistribute access to the Service without our written consent
• Engage in automated abuse — Use bots, scripts, or automated systems to abuse the Service, generate excessive load, or interfere with its operation
• Transmit malicious content — Upload, transmit, or distribute viruses, malware, or other harmful code
• Impersonate others — Misrepresent your identity, affiliation, or the origin of calls made through the Service
• Violate applicable laws — Fail to comply with all applicable federal, state, local, and international laws and regulations, including but not limited to telemarketing regulations, data protection laws, and consumer protection statutes

We reserve the right to investigate and take appropriate action against any user who violates these terms, including suspending or terminating their account without notice or refund.

6. TCPA Compliance

When using Fastlane Hub for outbound calling, you acknowledge and agree that:

• Do Not Call (DNC) Lists — You are responsible for maintaining and honoring your own internal DNC lists, as well as the National Do Not Call Registry. You must scrub your calling lists against applicable DNC lists before placing calls.
• Prior Consent — You must obtain all required consents before placing calls, including express written consent for calls using automated dialing systems or prerecorded messages, as required by the TCPA.
• Calling Hours — You must comply with calling hour restrictions. Under federal law, telemarketing calls may not be placed before 8:00 AM or after 9:00 PM in the called party's local time zone. State laws may impose stricter restrictions.
• Abandonment Rate — You must meet the abandonment rate requirements (no more than 3% of answered calls per campaign per 30-day period). Fastlane Hub provides abandonment rate tracking tools, but you are responsible for monitoring and maintaining compliance.
• Caller ID Requirements — You must transmit accurate caller ID information. Calls must display a valid phone number that the called party can use to reach you.

Fastlane Hub provides tools to assist with compliance (DNC list management, abandonment rate tracking, calling hour awareness), but the provision of these tools does not constitute legal advice and does not guarantee compliance. You are responsible for understanding and complying with all applicable laws.

7. Call Recording Disclosure

Fastlane Hub provides an optional call recording feature that can be enabled or disabled in your account settings. When call recording is enabled:

• Automatic Disclosure — Fastlane Hub provides an automatic disclosure announcement at the beginning of recorded calls ("This call may be recorded") when recording is enabled.
• Legal Responsibility — You are solely responsible for ensuring that all parties to a call are informed of the recording in accordance with applicable federal and state laws.
• Consent Laws — The United States has a mix of one-party and two-party (all-party) consent states. In one-party consent states, only one participant needs to be aware of the recording. In two-party consent states (such as California, Florida, Illinois, and others), all parties must consent to being recorded. You must understand and comply with the laws of the jurisdictions in which you operate and in which the called parties are located.
• Storage — Call recordings are stored securely and are accessible through your account. You are responsible for managing and deleting recordings in accordance with your data retention policies and applicable laws.

8. GDPR Compliance

For users who process personal data of individuals in the European Economic Area (EEA) or United Kingdom:

• Data Roles — Under the General Data Protection Regulation (GDPR), you (the User) act as the data controller and Vision Media (Fastlane Hub) acts as a data processor on your behalf.
• Data Processing Agreement — A Data Processing Agreement (DPA) is available upon request. Contact us at kenny@vision-media.fr to request a DPA.
• Data Export & Deletion — Users may request an export of their data or request the deletion of their personal data at any time by contacting us.
• Data Subject Rights — EU data subjects have rights under GDPR Articles 15 through 22, including:
  • Right of access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure / "right to be forgotten" (Article 17)
  • Right to restriction of processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object (Article 21)
  • Right not to be subject to automated decision-making (Article 22)
• Data Transfers — Data is processed and stored in the United States. By using the Service, you acknowledge and consent to the transfer of data to the US.

9. CCPA Compliance

For California residents, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide additional rights regarding personal information:

• No Sale of Personal Information — We do not sell personal information to third parties.
• Right to Know — You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete — You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out — You have the right to opt out of the sale of personal information. Since we do not sell personal information, this right is already satisfied.
• Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, contact us at kenny@vision-media.fr.

10. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption in Transit — All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security).
• Encryption at Rest — Data stored in our databases is encrypted at rest.
• Infrastructure — The Service is hosted on Railway, utilizing US-based infrastructure with enterprise-grade security controls.
• Access Controls — We implement strict access controls, role-based permissions, and authentication mechanisms (including JWT tokens and bcrypt password hashing) to protect your account.
• Security Audits — We conduct regular security reviews and audits of our systems and codebase.
• Password Security — Passwords are hashed using bcrypt with 12 rounds of salting. We never store plaintext passwords.

While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

11. Intellectual Property

Our IP: Fastlane Hub, including all software, designs, logos, trademarks, documentation, and other materials, is the intellectual property of Vision Media. All rights are reserved. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription period, solely for your internal business purposes.

Your Data: You retain full ownership of all data, content, and materials that you upload, import, or create through the Service ("Your Data"). We do not claim any intellectual property rights over Your Data.

You grant us a limited license to process, store, and display Your Data solely for the purpose of providing and improving the Service.

12. Third-Party Integrations

Fastlane Hub integrates with various third-party services, including but not limited to:

• Twilio — Telephony and voice infrastructure
• Stripe — Payment processing
• CRM Platforms — HubSpot, Salesforce, Pipedrive, Attio, Breakcold, Monday.com, ClickUp
• Email Platforms — Instantly.ai, Smartlead.ai, HeyReach, Apollo.io
• Ad Platforms — Meta Ads, LinkedIn Ads, Google Ads, Reddit Ads
• AI Providers — OpenAI, Anthropic (Claude), Perplexity

When you connect third-party services to Fastlane Hub, you do so at your own risk. You are responsible for:

• Reviewing and accepting the terms of service and privacy policies of each third-party service
• Ensuring that your use of third-party integrations complies with their respective terms
• Managing your API keys and credentials for third-party services

We are not responsible for the availability, accuracy, security, or data handling practices of any third-party services. Third-party service outages or changes may affect the functionality of related features in Fastlane Hub.

13. Limitation of Liability

IN NO EVENT SHALL VISION MEDIA, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Cost of procurement of substitute services
• Damages arising from unauthorized access to or alteration of your data
• Damages resulting from any interruption or cessation of the Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vision Media and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of and access to the Service
• Your violation of any provision of these Terms
• Your violation of any applicable law or regulation, including but not limited to telemarketing laws (TCPA, TSR), data protection laws (GDPR, CCPA), and consumer protection statutes
• Your content, data, or materials uploaded to the Service
• Any calls placed through the Service, including the content and manner of such calls
• Any third-party claims arising from your use of the Service

15. Service Level

Uptime

We strive to maintain high availability of the Service on a best-effort basis. However, we do not offer a formal Service Level Agreement (SLA) or uptime guarantee. The Service may be unavailable from time to time due to maintenance, updates, or factors beyond our control.

Scheduled Maintenance

We will make reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability. Non-emergency maintenance will typically be performed during low-usage periods.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, or failures of third-party service providers (including Twilio).

16. Termination

By You

You may cancel your subscription and terminate your account at any time through the billing portal or by contacting us. Upon cancellation, you will retain access to the Service through the end of your current billing period.

By Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• Your use of the Service poses a security risk or may adversely affect other users
• We are required to do so by law

Effect of Termination

Upon termination of your account:

• Your access to the Service will be revoked
• Your data will be retained for 30 days, during which you may request an export
• After the 30-day retention period, your data will be permanently deleted
• Phone numbers provisioned for your account will be released

Surviving Clauses

The following sections survive termination: Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide at least 30 days' prior notice via email to the address associated with your account
• Update the "Last updated" date at the top of this page

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription before the changes take effect.

18. Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

1. Data We Collect

We collect the following categories of information when you use Fastlane Hub:

Account Information

• Name, email address, and password (or Google OAuth credentials)
• Company name and team information
• Billing information (processed and stored by Stripe)
• Profile avatar (if provided via Google OAuth)

Call Metadata

• Call timestamps, duration, and direction (inbound/outbound)
• Phone numbers dialed and caller IDs used
• Call dispositions and outcomes set by the user
• AMD (Answering Machine Detection) results
• Call recordings (when recording is enabled by the user)
• Call transcriptions and AI-generated scores (when transcription is enabled)

CRM & Contact Data

• Contact lists and contact information imported by the user (names, phone numbers, emails, company info, social profiles, and other fields)
• Notes, dispositions, and tags assigned to contacts
• CRM pipeline and deal data created within the Service
• Data imported from third-party CRMs and email platforms at the user's direction

Usage Analytics

• Feature usage patterns and session duration
• Browser type and operating system
• Login timestamps and IP addresses
• Performance metrics and error logs

2. How We Use Your Data

We use the data we collect for the following purposes:

• Providing the Service — To operate, maintain, and deliver the features and functionality of Fastlane Hub, including placing calls, managing contacts, and generating analytics
• Improving the Product — To understand how users interact with the Service, identify areas for improvement, fix bugs, and develop new features
• Billing & Account Management — To process payments, manage subscriptions, and communicate with you about your account
• Security — To detect and prevent fraud, abuse, and unauthorized access
• Communication — To send important service-related notifications, including changes to these Terms, security alerts, and billing confirmations

We do not use your data for advertising purposes. We do not sell your data to third parties.

3. Data Sharing

We share your data only with the following categories of service providers, and only to the extent necessary to provide the Service:

• Twilio — Telephony infrastructure for placing and receiving calls
• Stripe — Payment processing and subscription management
• Railway — Cloud hosting and infrastructure
• AI Providers — OpenAI, Anthropic, and Perplexity for transcription and AI features (only when these features are actively used by the user)

We may also disclose your data if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

When you connect third-party integrations (CRMs, email platforms, ad platforms), data is shared with those services as directed by you and according to their respective privacy policies.

4. Data Retention

• Active Accounts — Your data is retained for as long as your account is active and you maintain a subscription.
• After Account Closure — Upon account termination or cancellation, your data is retained for 30 days to allow for data export requests. After 30 days, all your data (contacts, call history, recordings, CRM data, and account information) is permanently deleted from our systems.
• Billing Records — Billing and transaction records may be retained for up to 7 years as required by applicable tax and financial regulations.
• Aggregated Data — We may retain anonymized, aggregated data that cannot identify you individually for analytical purposes.

5. Cookies & Local Storage

Fastlane Hub uses the following browser storage mechanisms:

• Session Cookies — Used for authentication and maintaining your logged-in session.
• localStorage — Used to store your preferences, including:
  • Theme and display preferences
  • Column visibility and ordering settings
  • Last active tab and list selections
  • Pinned statistics widget preferences
  • Incentive banner configurations
• JWT Tokens — Authentication tokens stored in localStorage for maintaining your session across page reloads.

We do not use third-party tracking cookies. We do not use cookies for advertising or cross-site tracking purposes.

6. Children's Privacy

Fastlane Hub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at kenny@vision-media.fr.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Provide at least 30 days' prior notice via email to the address associated with your account
• Update the "Last updated" date at the top of this Privacy Policy

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

For any questions about this Privacy Policy, contact us at kenny@vision-media.fr.